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Digital Product Design Manager

Role: Product Design
Type: Permanent
Level: Senior
Location: Dublin
Salary: Negotiable
The Position

Ryanair is Europe’s favourite airline, carrying 142m guests p.a. on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 34-year safety record.

The Department
Ryanair’s Digital Experience department is home to its very own in-house Design team. This team works towards creating a seamless experience with Ryanair customers across the end to end journey and all the touchpoints they interact with. This is done through research, ideation, iterative design, prototyping, visual design conceptualization.

The Team

The Experience Design team focuses on solving user problems that affect the optimal experience as they journey through our products and experiences.

The will work together with Visual Design and Design Operation functions to improve the Ryanair Experience for customers, ensuring there is a digital and design solution that meets the company’s business objectives.

The Role

Reporting to the Design Manager, the Product Experience Design Manager will be tasked with driving the Ryanair Experience forward for our customers. They will oversee the UX Usuability, Research, and Prototype teams. Ensuring teams are aligned to this single vision – from a process, culture and implementation POV is critical. The right candidate will direct our experience strategy forward working closely with the Visual Design Manager, will empathize with customers, display strong technical and design experience through a proven ability defining and driving experience strategy from concept to implementation.

What You'll do
  • Define and deliver the experience vision strategy for Ryanair
  • Ensure process, objectives and best practice across key functions necessary to a best in class Product Experience
  • Identify any gaps in existing experience strategy and outline a roadmap to deliver a new one.
  • Oversight - ensure design quality
  • Communication across offices and within Experience team
  • Experience acumen within our team is best in class
  • Drive the right Experience culture, cohesion and development of team members to deliver their strategy
  • Collaboration and communication with Head of Product and Design in determining the end to end experience.
  • Responsible for team line management within Experience
  • Advocate for the user and the Experience through relevant value metrics
  • Deliver strategic experience design direction
The Hiring Process

Apply directly here

Apply Now

Closing Date: Wednesday 14th August 2019 at 11:55AM

Posted on: 15/07/2019  •  Share Job:  •  Report Job

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